Mum pens heartfelt open letter to airline

Pet Peeves of Flight Attendants1:41

The top things that annoy your flight attendants.

• October 24th 2016
• 6 months ago
• /video/video.news.com.au/Life/

AIRLINES have been getting plenty of bad PR lately.

In the past few weeks, the world reacted with fury as an injured passenger was filmed being dragged off a flight, a sobbing mother was allegedly “whacked” with her own baby buggy by a flight attendant, and a remarkably large rabbit mysteriously died in a plane’s cargo hold.

But this passenger’s account of what happened when “all hell broke loose” on a flight makes for a nice change.

The woman, Whitney Poyntz, has taken to Facebook to praise the “baby whisperer” flight attendant who soothed her screaming child on a recent flight.

Ms Poyntz said she was on a Webjet flight after a family holiday in Palm Springs, California, with her husband and four-month-old daughter when the baby was woken from her sleep and started to cry.

“Once the captain came on the intercom it woke her up, which is obviously no one’s fault,” Ms Poyntz explained.

“After being nursed back to sleep the headphones went in and we turned on our movies. About 30 mins later all hell broke loose.

“Not sure if it was gas or maybe pressure but we did not have a happy baby. Unfortunately those seats aren’t made for rocking or trying to put a baby back to sleep.”

The young mum said passengers around her weren’t happy with her daughter’s noisy display — until a flight attendant came to the rescue.

“Eyes glaring, sweat dripping down our foreheads trying to get her back to sleep, in comes the hero of the day ... a flight attendant named Ashley,” she said.

“Ashley came up to us and asked if she could take her and walk up and down the aisle.”

Ms Poyntz said she was initially unsure about whether she should let a stranger walk her screaming child up and down the aisle, but she said yes — and it worked.

“Now it may not seem __like a lot but the experience was amazing,” she continued.

“Never would I ever think someone would ever do that, volunteer to take your screaming child, but she did.

“Westjet (Ashley) I would __like to thank you for the over and above customer service (baby whispering) that you gave.

“Truly the greatest airline.”

Ms Poyntz’s post has attracted more than 10,000 likes and 8000 shares on Facebook.